| What
is CallBack and how can it save me or my company 20% to 80% off
my international long distance charges ? |
|
CallBack is a service where
you call a special access number in the United States and let it
ring once, then hang up (there is no charge for this call
because it did not complete). The Switch in the United States
then calls you back at a pre-assigned number that you provide.
When you answer this call you will get a prompt asking you to
enter the number you wish to reach. You are now using the US
phone system at 20% to 80 % less than the local telephone
companies international rates. |
| |
| How
does it work ? |
|
By routing all your
international calls through the United States and strategically
placed worldwide sites, specialized service providers make the
LOWER RATES and COVERAGE of the U.S. phone system available
directly to your phone. And since all your calls are handled by
state-of-the-art computers, all of its special features and
advanced abilities are also at your disposal. So, after you sign
up with us, we assign you a special unlisted U.S. phone number
that you will call and then hang up after one ring.
Since you hang up BEFORE a connecting answer, there is no charge
for the call.
However, our computer has been signaled that you called and it
will IMMEDIATELY call you back.
At this point you simply answer the phone and dial the number
you wish to call.
That's all there is to it.
The program does NOT have
multiple levels of menus or long instructions to listen to.
Lowering dramatically the cost of international long distance
calls is very easy. When you finish talking you can either hang
up OR you can press the star 
key twice. The
key keeps you connected to the computer so that you can place
another call. You can use the
key as many times as you like. |
| |
| Do
I have to live in a "Touch Tone Country" ? |
|
You DO NOT have to live in a
touch-tone dialing country to use the service. However, your
phone must be able to produce touch-tones in order for you to
use. Most phones have a tone/pulse switch that you simply flip
to the tone position when you answer the dialback call. |
| |
| How
long will it take to set up an account ? |
|
Usually 1 to 72 hours for
credit card accounts. Then we email you the Access
numbers/Authorization codes and instructions on how to start
using the system. |
| |
| Is
there a minimum usage requirement? |
|
No. There is no usage
requirement of any kind for establishing a standard GlobalTel
account. |
| |
| Does
GlobalTel offer voice prompts in languages other than English? |
|
Yes. GlobalTel offers the
flexibility of voice prompts and messages in 11 languages. You
can always change the language in which the voice prompt is to
be aired. |
| |
| How
low are GlobalTel's CallBack rates ? |
|
GlobalTel offers the lowest
rates available anywhere for most of your international
connections. Our customers save between 20% and 90% on their
international phone bills by using GlobalTel instead of local
providers, hotels, pay phones, and U.S. calling card services. |
| |
| Will
it work with Fax machines ? |
|
Yes !! We use only fiber optic connections to
all major carriers in the world, insuring the highest quality
connections for both voice and data communications. |
| |
| Can
I change my CallBack number when I travel ? |
|
Yes, via the Web or through
the CallBack system menu. We also have Direct
Dial in 54+ countries. |
| |
| How
am I billed ? |
|
You are billed every two weeks
and only for the completed calls you make. Click
Here for more info... |
| |
| Am
I charged for calls that do not complete ? |
|
No, you are only billed for
calls that the party you are calling answers. |
| |
| At
what increments do you bill in ? |
|
We bill 1st minute then 6
seconds but only for completed calls. |
| |
| How
can I pay for the service ? |
|
All charges are placed on your
credit card, you are billed biweekly but only for the completed
calls that you made, no setup fees or minimum usage is required
no VAT. |
| |
| How
do I pay for GlobalTel services ? |
|
Depending on the type of
account, you can pay for GlobalTel services by credit card, bank
transfers, cash prepayment, or check. We accept: American
Express, Visa, MasterCard, Diners and JCB. |
| |
| Is
there a minimum usage requirement ? |
|
No. There is no usage
requirement of any kind for establishing a GlobalTel account. |
| |
| Can
I keep my current long-distance carrier ? |
|
Yes. Use GlobalTel for
international calls where it will save you money; use your
current carrier for domestic long-distance calls. |
| |
| Is
GlobalTel's service legal ? |
|
Yes. A June 1995 FCC ruling
stated that GlobalTel operates completely within the domestic
and international laws. The FCC has since granted GlobalTel
authority to operate as a common carrier in providing telephone
resale services between the United States and international
destinations. |
| |
| What
is Web-Launched CallBack, and how do I use it ? |
|
Web-launched CallBack is an
addition to GlobalTel's services. Using your browser, our web
page's Trigger Service verifies your account and allows you
access to the system. No dialing is required - you simply enter
the phone number you wish to dial, check (or change to) the
number where you are currently, and launch the call. Our page
displays a status on your call progress, and if the call is
successful, your phone will ring in three to fifteen seconds. |
| |
| Do
calling rates differ depending on the time of day ? |
|
No. GlobalTel uses the "one
rate" method. You save around the clock, and need not be
concerned about when calls are made. |
| |
| How
do I use my GlobalTel account ? Is it difficult ? |
|
No. Simply refer to the
calling instructions supplied to you when your account is
activated. To preview these instructions, click
here. When you sign up you will receive startup instructions
by e-mail. |
| |
| How
can I change my CallBack number ? |
|
You can change the CallBack
number three ways. You may change the number through the voice
menu, the on-line account management section "Manage
My Account" or via the Customer
Service Center link on this website. |
| |
| When
I travel to the USA, can I use my CallBack account ? |
|
Yes. You will only need to
change your CallBack number, which you can do by voice prompt or
you may use our US 800 Service. |
| |
| What
about the connection quality ? |
|
GlobalTel uses the latest
digital routing and switching equipment. We use full fiber-optic
cabling throughout the network, providing callers the finest
quality service currently available. We constantly upgrade our
system to maintain technical superiority. All our switches has
100% digital ISDN circuts. |
| |
| When
traveling, can I change the CallBack number ? |
|
Yes. Using voice prompts,
callers change the CallBack number with a touch-tone phone
anywhere in the world. Take a look at the Travel
Function. You may also log into "Manage
My Account" from any computer connected to the
Internet. |
| |
| How
can I get billing information if I need it for accounting
purposes ? |
|
Just click on the "Manage
My Account" button on the navigation bar that appears
on our home page. After entering your account number and
authorization code, billing information is displayed for local
printing or downloading. |
| |
| I
have several lines in my office but they are very busy.
Frequently when I trigger a call, by the time GlobalTel calls me
back my phone line is busy. |
|
Request GlobalTel's
"Cascade Callback". If you are in a country where you
have several individual lines but they do not "hunt"
automatically; that is, if one line is busy and the calls do not
automatically roll over to the next line, you need our
"Cascade Callback". Give us all the phone numbers in
your office and the order in which you would like us to try
them. When you trigger a call, GlobalTel will call your first
location number. If no-one answers (or the phone is busy) we
will call the second location number 45 seconds later. If the
second attempt is not successful, the third and fourth attempts
each will occur 90 seconds apart.
Some customers use this as a
'follow me' service so that we try them first at their office
location. If that isn't successful we try a secondary location
such as their home. If that isn't successful we try their mobile
phone etc. Keep in mind that this will not work if you have an
answering machine. If on the first attempt we reach an answering
machine, we will consider the call completed and will not try
again. |
| |
| What
other service's do you offer ? |
|
11 different languages for the
voice prompts, via CallBack you can access US 800 numbers, 99
number sped dial, On-Line Billing and On-Line Account
Management,TeleConferencing, Direct Dial from 33+ countries with
every account, Patent Pending WAP Wireless Services, Prepaid
CallBack Cards and Call Now for your website - no startup fees
or hidden charges. |
| |
| How
can I cancel my account ? |
|
By sending a fax, email or a
letter to our office. |
