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FAQ - Frequently Asked Questions for UIFN Direct Dial Service

WHAT IS UIFN DIRECT DIAL SERVICE?

UIFN (Universal International Freephone Number) is a Direct dialing service that is available in over 30 countries using the same 800 number in each country.

 
DO I NEED A SEPARATE ACCOUNT FOR UIFN DIRECT DIAL SERVICE?
NO. If you are an existing GlobalTel Customer, you can begin using this service immediately.
 
IS THERE A MONTHLY FEE OR ANY SPECIAL CHARGES FOR THIS SERVICE?

NO. There are no monthly fees and no minimum use requirements for the UIFN Direct Dial Service.

 
HOW DO I USE THE UIFN DIRECT DIAL SERVICE?

(All countries except Japan): Dial (country PREFIX) + 800-0000-2468; Enter your GLOBALTEL ACCOUNT CODE; when prompted, dial your destination number. EXAMPLE: If you are in Australia calling a friend in Italy: You would dial (0011) + (800-0000-2468) + (your ACCOUNT CODE when prompted). You then dial the friend in Italy, using the dialing sequence: 011 + [39] + (city code) + local number.

 
HOW DO I USE THE UIFN DIRECT DIAL SERVICE IN JAPAN?

Same as above but the number is: + 800-0001-2468

 
WHEN USING THE UIFN DIRECT DIAL SERVICE, DO I HAVE TO DIAL THE NUMBER AS AN INTERNATONAL CALL?

YES. The IAC (International Access Code) is the number dialed from each country to place an international long distance call. For example, in North America (The US & Canada) the IAC is 011, in Asian countries it is 001, and the common IAC for most European countries is 00. Japan, South Korea, and a few other countries have more than one IAC.

  
WHAT ARE SOME OF THE FUNCTIONS AND FEATURES OF USING THE UIFN DIRECT DIAL SERVICE?

The UIFN Direct Dial Service and USA 800 services offer the same convenient and money saving functions and features offered by GlobalTel’s CallBack Service: Re-dial, Multiple Calls, and 100 number Speed Dialing. Instructions for using these functions and features are provided in the Direct Dial User Manual (Form 0108).

 
HOW DO I CALCULATE THE RATE OF MY UIFN DIRECT DIAL CALL?
Go to the Direct Dial website and click on the rate chart Icon for UIFN Direct Dial service.
If our office has provided you with a printed rate sheet follow the instructions on the rate sheet to calculate the rate.

 

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