| What is my customer
number? or Where can I find my customer number? |
| Customer number is a eight digits unique number assigned
by GlobalTel. All billing is based on customer number. Contact GlobalTel for more
information or go to our customer service web page and
request us to forward your account information. |
| |
| What is my account
number? or Where can I find my account number? |
| Account number is a number you dial to change your
CallBack number and waiting for the system to answer. Also account number is a number you
dial to use the 800 number in the U.S. Contact GlobalTel for more information or go to our
customer service web page and request us to forward your
account information. |
| |
| What is my pin? or
Where can I find my pin? |
| PIN is used when you change a CallBack number. Also PIN
must be entered once you receives a CallBack in order to make a call. Contact GlobalTel
for more information or go to our customer service web page
and request us to forward your account information. |
| |
| Where
can I see my bill? |
1. Go to the address http://www.GlobalTel.biz
2. Click on Manage My Account
3. Click on Login
4. Enter your Customer ID
5. Enter your Account Code
6. Enter your Pin
7. Click on Login
8. Click on Billing Invoice
9. Select: Month, Year, and Click on Go. |
| |
| Where
can I change my address? |
1. Go to the address http://www.GlobalTel.biz
2. Click on Manage my Account
3. Click on Login
4. Enter your Customer ID
5. Enter your Account Code
6. Enter your Pin
7. Click on Login
8. Click on Change Contact Information
9. Change address
10. Click on Submit |
| |
| How
can I update my Credit Card Information? |
1. Go to the address http://www.GlobalTel.biz
2. Click on Manage My Account
3. Click on Login
4. Enter your Customer ID
5. Enter your Account Code
6. Enter your Pin
7. Click on Login
8. Click on Change Credit Card Information
9. Change the change the credit card information
10. Click on Submit |
| |
| Can I signup as a new
customer? |
| No, not via Web eBill. Select a service and click
"Sign Up" to sign up for one of our services. |
| |
| Is payment of my bill
possible? |
No. Contact the Billing Dep. by email at
 |
| |
| Can I print the
invoice? |
| Yes. |
| |
| Can I print the call
detail? |
| Yes. |
| |
| How do I print the
invoice? |
| Go to the menu and select file. Select print |
| |
| How do I print the
call detail? |
| Go to the menu and select file. Select print. |
| |
| What do I do when I
get the message: Error: Invalid CustomerID or DID. Try Again? |
Double check your account information and resubmit the
correct information again.
NOTE: Please be advised that WEB E-BILL will not work until your first bi-monthly billing
invoice is generated. |
| |
| The answers
above does not help me! |
| Contact the Billing Dep. at
- be sure to include your
customer number. |
