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GlobalTel Hospitality Calling Services©
REVISION 1.0 11/14/01

“Dial Around” Call Revenue Capture

Unique service available to international hotels and other businesses
GlobalTel, in partnership with Qwest International Operator Services provides the opportunity for international hotels and communication businesses located outside of the domestic U.S. to offer their guests and customers toll-free operator-assisted calls to the United States and other select international locations* while at the same time earning commissions. Each property is issued a unique 8xx number and is then paid a commission on the usage associated with that number. Pricing is competitive with AT&T®, MCI® and Sprint® who currently offer calling from foreign countries back to the United States, e.g., AT&T's USADirect. Pricing is country-specific.

International travelers can make collect and other operator-assisted calls from abroad
The international traveler benefits by having a convenient, high-quality connection to the Qwest Operator Services platform offering complete automated service, as well as live operator-assisted calls, originating in international locations and terminating in the United States as well as other select international locations*. The calls are billed in the United States and include the following billing options: collect, third party, local exchange carrier (LEC) card and certain major credit card calls.

Hotels and other businesses earn commissions by offering this service
Hotels or other business can offer this distinctive, quality guest service to international travelers and at the same time create a revenue stream based upon the usage of the unique 8xx number (toll-free) service. GlobalTel pays commissions to the property based on automatic number identification (ANI) origination. GlobalTel & Qwest offers the participating hotel or other provider one of the highest commission structures in the industry.

SERVICE OVERVIEW
The Opportunity for Hotels is to create a new revenue channel by capturing calls that are at present, being made by guests using "Dial Around" methods. These methods are major credit cards, 00 + (International Operator), U.S. telephone calling cards (LEC) Local Exchange Carrier cards, third party billing and most frequent, Collect Calls (recipient paid calls).

The above-described calls bypass the Hotel operator or it’s billing system. Currently, if a caller dials 0 or 1+ the hotel receives income as the billing charges appear on the Hotel guest's bill at checkout and those services are offered through the local PTT or authorized telecom provider. GlobalTel is NOT looking to diminish this type of business currently enjoyed by the Hotel nor want them to change their providers / carriers as this would compete with the incumbent PTT / carrier.

Hotels do not earn revenue for "Dial Around” calls because as the term implies, they are dialed around the Hotel’s PBX and billing system. Guests however, still use the Hotel’s equipment and phone lines to facilitate the connection. *Industry averages demonstrate the Hotel can capture one additional International “Dial Around” call per room, per month and one Domestic “Dial Around” call for every two rooms per month. Rates are competitive with other major carriers.

BILLING OPTIONS - Guests have several payment options to choose from including: Collect Calls (recipient paid), Major Credit Card, Third Party billing (to a third number), Qwest Calling Cards or any U.S. LEC (Local Exchange Carrier) card, I.E. Southern Bell, PAC Bell, SW Bell, GTE, Bell Atlantic, Ameritech, Verizon, Mountain Bell, US West and other LECs.

COMMISSIONS (shared revenues) are the highest paid in the industry with monthly payouts to the Hotel sent via U.S. mail, wire transfer or other automated preference. Commission Reports and Call Data Reports (CRDs) are password enabled and available for viewing via GlobalTel’s corporate website.

INSTALLATION is quickly implemented without charge to the Hotel. No software or hardware is required and GlobalTel provides free initial printing and ongoing replenishment of "table cards ” (guest dialing instructions), for placement in each room describing how to make calls to the U.S. or elsewhere. The service does not impair in any way present guest calling options or PBX functionality.

GUEST BENEFITS - Travelers benefit by having a convenient, high-quality connection to a major carrier operator services platform offering complete automated service in the language of the country of call origin, as well as live operator-assisted calls, originating in International or Domestic locations and terminating in the U.S. as well as other select international locations.

CUSTOMER CARE service is provided 24 / 7 / 365 by Customer Care Account Representatives specifically assigned to your account. Support is available to both the Hotel guest and property personnel.

Join GlobalTel and Qwest in offering International Operator Services
Qwest International Operator Services allows international hotels and businesses located out-side the United States to offer this unique service which will benefit the property in two ways-better customer relations and a commission paid on each call. Join GlobalTel and Qwest today in offering this service to your clients.

*Availability of third country international termination governed by regulatory requirements of call origination country. Qwest International Toll Free Service allows you to originate toll-free calls from outside the domestic United States and from Qwest extended call coverage (ECC) locations (Canada, AK, HI, Puerto Rico, Guam and the U.S. Virgin Islands). Toll-free calls can originate from a multitude of global locations, with each country utilizing its own individual international toll-free number, and terminated anywhere in the United States.

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