GlobalTel Hospitality Calling Services©
REVISION 1.0 11/14/01
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“Dial Around” Call Revenue Capture

Unique service available to international hotels
and other businesses
GlobalTel, in partnership with Qwest International Operator Services
provides the opportunity for international hotels and communication
businesses located outside of the domestic U.S. to offer their guests
and customers toll-free operator-assisted calls to the United States and
other select international locations* while at the same time earning
commissions. Each property is issued a unique 8xx number and is then
paid a commission on the usage associated with that number. Pricing is
competitive with AT&T®, MCI® and Sprint® who currently offer
calling from foreign countries back to the United States, e.g.,
AT&T's USADirect. Pricing is country-specific.
International travelers can make collect and other
operator-assisted calls from abroad
The international traveler benefits by having a convenient, high-quality
connection to the Qwest Operator Services platform offering complete
automated service, as well as live operator-assisted calls, originating
in international locations and terminating in the United States as well
as other select international locations*. The calls are billed in the
United States and include the following billing options: collect, third
party, local exchange carrier (LEC) card and certain major credit card
calls.
Hotels and other businesses earn commissions by
offering this service
Hotels or other business can offer this distinctive, quality guest
service to international travelers and at the same time create a revenue
stream based upon the usage of the unique 8xx number (toll-free)
service. GlobalTel pays commissions to the property based on automatic
number identification (ANI) origination. GlobalTel & Qwest offers
the participating hotel or other provider one of the highest commission
structures in the industry.

SERVICE OVERVIEW
The Opportunity for Hotels is to create a new revenue channel by
capturing calls that are at present, being made by guests using
"Dial Around" methods. These methods are major credit cards,
00 + (International Operator), U.S. telephone calling cards (LEC) Local
Exchange Carrier cards, third party billing and most frequent, Collect
Calls (recipient paid calls).
The above-described calls bypass the Hotel operator or
it’s billing system. Currently, if a caller dials 0 or 1+ the hotel
receives income as the billing charges appear on the Hotel guest's bill
at checkout and those services are offered through the local PTT or
authorized telecom provider. GlobalTel is NOT looking to diminish this
type of business currently enjoyed by the Hotel nor want them to change
their providers / carriers as this would compete with the incumbent PTT
/ carrier.
Hotels do not earn revenue for "Dial Around”
calls because as the term implies, they are dialed around the Hotel’s
PBX and billing system. Guests however, still use the Hotel’s
equipment and phone lines to facilitate the connection. *Industry
averages demonstrate the Hotel can capture one additional International
“Dial Around” call per room, per month and one Domestic “Dial
Around” call for every two rooms per month. Rates are competitive with
other major carriers.
BILLING OPTIONS - Guests have several payment
options to choose from including: Collect Calls (recipient paid), Major
Credit Card, Third Party billing (to a third number), Qwest Calling
Cards or any U.S. LEC (Local Exchange Carrier) card, I.E. Southern Bell,
PAC Bell, SW Bell, GTE, Bell Atlantic, Ameritech, Verizon, Mountain
Bell, US West and other LECs.
COMMISSIONS (shared revenues) are the highest
paid in the industry with monthly payouts to the Hotel sent via U.S.
mail, wire transfer or other automated preference. Commission Reports
and Call Data Reports (CRDs) are password enabled and available for
viewing via GlobalTel’s corporate website.
INSTALLATION is quickly implemented without
charge to the Hotel. No software or hardware is required and GlobalTel
provides free initial printing and ongoing replenishment of "table
cards ” (guest dialing instructions), for placement in each room
describing how to make calls to the U.S. or elsewhere. The service does
not impair in any way present guest calling options or PBX
functionality.
GUEST BENEFITS - Travelers benefit by having a
convenient, high-quality connection to a major carrier operator services
platform offering complete automated service in the language of the
country of call origin, as well as live operator-assisted calls,
originating in International or Domestic locations and terminating in
the U.S. as well as other select international locations.
CUSTOMER CARE service is provided 24 / 7 / 365
by Customer Care Account Representatives specifically assigned to your
account. Support is available to both the Hotel guest and property
personnel.

Join GlobalTel and Qwest in offering International
Operator Services
Qwest International Operator Services allows international hotels and
businesses located out-side the United States to offer this unique
service which will benefit the property in two ways-better customer
relations and a commission paid on each call. Join GlobalTel and Qwest
today in offering this service to your clients.
*Availability of third country
international termination governed by regulatory requirements of call
origination country. Qwest International Toll Free Service allows you to
originate toll-free calls from outside the domestic United States and
from Qwest extended call coverage (ECC) locations (Canada, AK, HI,
Puerto Rico, Guam and the U.S. Virgin Islands). Toll-free calls can
originate from a multitude of global locations, with each country
utilizing its own individual international toll-free number, and
terminated anywhere in the United States.
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